Privacy Statement

RemedyConnect, Inc. has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website: http://www.remedyconnect.com.

Acquisition of Information through PMD

We do not acquire any more information about website visitors than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. Our site's registration form requires users to give us contact information (e.g., their name and e-mail address) and demographic information (e.g., children's birth months, but not birth dates). We use customer contact information from the registration form to (1) send the user pertinent medical and parenting information and (2) allow your local health provider lists of who is registering on that provider's site as a parent/guardian, staff member, doctor, or visitor. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is used to help identify you and to gather broad demographic information.

Demographic and profile data is also collected at our site. We may use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Our site may use order forms to allow users to request information, products, and services.

Your Doctor's Right to Privacy

We will respect your doctor's right to privacy. A doctor typically does not give his/her e-mail address to the parents/guardians of patients. We will not provide the e-mail addresses of doctor(s) in the local practice to users of their site without the doctor(s)' permission. Their site is restricted to use by whomever they wish, and they may deny access to their site to one or more prior users. In unusual cases, doctors may change their private site's access code and arrange for us to e-mail the new access code to approved users.

Cookies

We use cookies to deliver content specific to your interests and to save your doctor's access code so you don't have to re-enter it each time you visit your doctor's site on http://www.remedyconnect.com.

Links

This site contains links to other sites. RemedyConnect.com is not responsible for the privacy practices or the content of such Websites. See Disclaimers.

Disclosure to Third Parties

We will provide individually-identifiable information about website users to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the visitor, or it is necessary to process transactions and provide you services from our affiliates: Live Agent Answering ServiceDigital Answering ServiceMedical Answering Service and Pediatric Answering Service

Privacy and Our Business Partners

When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Public Forums

This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. For further information regarding our security, please contact us at support@remedyconnect.com. If you have any concerns regarding the security of information, please do not provide any information to RemedyConnect, Inc. until you are comfortable with our security measures.

Correct/Update

You may correct or update your User Registration information at any time, by visiting the User Registration section and providing your personal password that you set at registration. If need be, please email us at support@remedyconnect.com.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving e-mail communications from our partners or us, except communications approved by your doctor's practice office. To so opt-out, please email us at support@remedyconnect.com. To be removed as a user, please email us at the same address. If need be, you may mail requests to us at RemedyConnect, Inc.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us by email at support@remedyconnect.com or by mail at our address above.

Privacy Statement

January 4, 2021

Remedy Connect is committed to safeguarding your privacy online. Please read the following Privacy Policy to understand how your personal information will be treated as you make full use of the Remedy Connect Website and Remedy OnCall portal.

CONSENT. By using this Website, you consent to the collection and use of the information as described here. If we decide to make changes to this Privacy Policy, we will post the changes on this page so that you will always know what information we collect, and how we use it. By using the Website subsequent to such changes, you consent to them. The last date the Privacy Policy was revised is set forth above.

Gathering of personal Information: We do not acquire any more information about website visitors than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. We may use customer contact information from the registration form to (1) send the user pertinent medical and parenting information and (2) allow your local health provider lists of who is registering on that provider's site as a parent/guardian, staff member, doctor, or visitor. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We will not sell, rent or disclose your personal information to our business partners, suppliers, vendors or other third parties without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared.

Gathering browser level information: We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is used to help identify you and to gather broad demographic information. We may use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Use of cookies: Cookies are small electronic files that a website may transfer to the user’s computer, and are used for record-keeping purposes. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. We use cookies to deliver content specific to your interests and to save your doctor's access code so you don't have to re-enter it each time you visit your doctor's site on https://www.remedyconnect.com You can choose to have your browser refuse cookies, but some areas of our website may not function properly without them.

Links and third party sites: This site contains links to other sites. Remedy Connect is not responsible for the privacy practices or the content of such Websites. We will provide individually-identifiable information about website users to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the visitor, or it is necessary to process transactions and provide you services from our affiliates: Live Agent Answering Service, Digital Answering Service, Secure Messaging and Remedy Telehealth.

Privacy: When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. We are not responsible for any information you chose to disclose through chat rooms, forums, message boards, and/or news groups available to users of our site.

Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. These measures include policies, procedures, and technical elements relating to data access controls. In addition, Remedy Connects and its partners use standard security protocols and mechanisms to exchange the transmission of sensitive personal information. Although Remedy Connect has endeavored to create a secure and reliable Website, the confidentiality of any communication or material transmitted via the Internet cannot be guaranteed. For further information regarding our security, please contact us at support@remedyconnect.com. If you have any concerns regarding the security of information, please do not provide any information to RemedyConnect, Inc. until you are comfortable with our security measures.

Children’s Online Privacy Policy:
In accordance with the US Children’s Online Privacy Protection Act (COPPA) Remedy Connect is committed to protecting the privacy of children related to the use of our sites and applications. This COPPA policy explains how Remedy Connect collects information, disclosure and parental consent practices for information provided by or about children under the age of 13.

The information we collect: our registration process allows for the entry of information about children by a parent or guardian as well as healthcare providers. That information is retained in compliance with applicable HIPAA law. Children cannot directly register with our sites and applications. During the user registration process, we may ask the parent or guardian of a child to provide certain information for notification and security purposes, including a parent or guardian’s email address, the child’s name and gender, the parent’s member or account username, and password. We also may ask for birth dates of children a parent or guardian have added to the application to validate their ages. Parents and guardians can choose whether to share information about their children with us, but certain actions cannot function without it. We will not require a parent or guardian to provide more information about a child than is reasonably necessary in order to participate in the function of the application.

How we use it: When adult users interact with us, certain information may automatically be collected, to make our application more useful for various purposes related to our business. Examples include the type of computer operating system, the user’s IP address or mobile device identifier, the web browser, the frequency with which a user visits various parts of our sites or applications, and information regarding the online or mobile service provider. This information is collected using technologies such as cookies and other unique identifiers. This data is principally used for internal purposes only, in order to:

  • provide access to features and activities on our application
  • customize content and improve our application
  • conduct research and analysis to address the performance of our application
  • generate anonymous reporting for use by Remedy Connect

Please contact us with questions about our privacy policies and collection and use practices.

What we will not do: Remedy Connect will have no direct contact with a minor child via email, text, instant messaging or other online platforms. All communications about a child will be conducted between the authorized parent or guardian and their healthcare provider that is delivering healthcare services via our Telehealth application. No personal information about a child will be made available to the public.

We may share information with our business associates if necessary to perform a business, professional or technology support function – always in accordance with HIPAA and other applicable laws.

Choice/opt out and corrections: To opt out of email communications from us or be removed as a user please email us at support@remedyconnect.com You may correct or update your User Registration information at any time, by visiting the User Registration section and providing your personal password that you set at registration. If you need assistance please email us at support@remedyconnect.com.

 

 

 

 

 

 

 

 

 

 

 

 

 

Last Reviewed:1/6/2021 2:19:49 PM